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Troubleshooting

Method 2: Clear the browser cache and reopen the LQ module web page. [ ] First, open the browser settings. [ ] Then, under the privacy settings, select the content to clear. [ ]…

2 min read · English documentation

Troubleshooting Common Issues

Web Page Display Does Not Match the Normal LQ Module Web Page

A web page that differs from the normal LQ module web page may be caused by the following:

  • Abnormal web page display: Users who encounter this issue may also have purchased an LQ-10 device, and the browser may have cached the LQ-10 web page, causing the display problem. image.png Solutions:
    Method 1: Refresh the web page to update it. Using the Edge browser as an example, press F5 to refresh.

Method 2: Clear the browser cache and reopen the LQ module web page.

  • First, open the browser settings. image.png
  • Then, under the privacy settings, select the content to clear. image.png image.png
  • Finally, clear the cache and reopen the LQ web page to restore the normal display. image.png

Communication Failure in Multicast Mode

When using multicast mode for communication, users may experience communication failure due to an incorrectly configured multicast IP address. Refer to this article for more information: https://blog.csdn.net/weixin_46121540/article/details/136019966

Devices Cannot Communicate Properly in a Mesh Network

Devices may be unable to communicate properly in a mesh network for the following reasons:

  • Incorrect operating frequency setting: In a mesh network, all devices must use the same operating frequency; otherwise, they cannot communicate.

  • Level threshold set too low: Users need to set the level threshold according to their actual conditions. A level threshold that is too low will prevent data packets from being forwarded, causing communication failure.

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