Refund policy

Refund and Return Policy

AMOVLAB supplies professional drones, unmanned systems, flight controllers, communication modules, sensors, payloads, development platforms, and related UAV products. These products are not ordinary consumer goods. They may involve specialized packaging, international transport, customs clearance, lithium battery handling, radio equipment requirements, software and hardware integration, flight testing, and export compliance procedures.

This policy is intended to explain these conditions clearly before purchase. It does not mean AMOVLAB refuses to handle real product problems. If AMOVLAB confirms that an item was shipped incorrectly, materially defective, or damaged before delivery, we will work with the customer on a reasonable solution.

Please evaluate carefully before placing an order

Drone and robotics development requires professional knowledge and practical engineering capability. AMOVLAB products may require experience with flight control systems, embedded systems, software development, ROS, PX4, wiring, calibration, debugging, firmware configuration, safety testing, and system integration.

Before placing an order, customers should carefully evaluate their own development capability, project requirements, local regulations, import conditions, technical resources, and expected timeline. Purchasing a drone or UAV development product does not guarantee that development can be completed immediately or successfully without the required background and preparation.

If you are not sure whether a product is suitable for your project, please contact AMOVLAB before payment. We recommend discussing product selection, application scenarios, configuration, compatibility, delivery schedule, and technical difficulty in advance.

Unless AMOVLAB confirms a product issue covered by this policy, we do not accept returns or refunds because the customer underestimated the development difficulty, lacks the required technical capability, cannot complete integration, changes the project plan, selects the wrong product, or finds after delivery that the product does not meet the customer's own development expectations.

Import restrictions and customs clearance in the customer's country or region

AMOVLAB handles the China export-side procedures that apply to our shipment. Customers are responsible for confirming the import-side requirements in their own country or region before placing an order.

This includes whether drones, UAV-related products, radio communication modules, data links, sensors, payloads, batteries, or related technical equipment can be legally imported, cleared through customs, possessed, tested, and used at the destination. Customers must also prepare any local import permits, customs procedures, importer qualifications, end-user documents, product certifications, radio or communication equipment approvals, frequency-related approvals, tax registration, or other required documents.

If an order cannot be imported, cleared, delivered, certified, registered, or used because of destination-country restrictions, missing customer qualifications, incomplete import documents, local regulatory requirements, communication equipment approval requirements, or other customer-side import issues, this is not a reason for return, refund, chargeback, or cancellation once the order has entered shipment, export preparation, compliance review, or another order-specific process.

Order cancellation before shipment

For standard, general-purpose products that have not yet been shipped and have not entered a special preparation process, customers may contact us to request cancellation and refund before shipment.

For customized products, special-order products, or products that have already entered procurement, production, assembly, testing, configuration, certification, export control review, customs preparation, or another order-specific process, cancellation may not be possible or may be subject to deduction of costs already incurred. AMOVLAB will evaluate the actual order status before confirming whether a refund can be issued.

Export control and delivery timeline

Some drone, UAV, robotics, communication, imaging, navigation, or related technical products may be subject to Chinese export control review for dual-use items. "Dual-use items" generally refer to goods, technologies, and services that have both civil and military uses, or that may contribute to military potential, especially where national security or non-proliferation obligations are involved.

If export control review, dual-use item review, end-user review, end-use review, license application, customs documentation, or other compliance procedures are required, the export process alone may take approximately 45 business days. This does not include production time, product testing time, international shipping time, or customs clearance time in the destination country.

Customers should consider this timeline before placing an order. Delays caused by export review, dual-use item review, licensing, customs procedures, import restrictions, destination-country clearance requirements, or other compliance processes are not grounds for automatic cancellation or refund once the order has entered the relevant preparation or compliance process.

Returns after shipment

After shipment, returns are generally not accepted unless AMOVLAB confirms that the item was shipped incorrectly, materially defective, or damaged before delivery. Because drones and related products can be difficult, risky, and extremely expensive to return internationally, any return must be approved by AMOVLAB in writing before the customer ships anything back.

Items sent back without prior written authorization from AMOVLAB will not be accepted. If a return is approved, we will provide return instructions, including the return address, packaging requirements, customs information, and shipping requirements. The current business address is: Building 7, 184 Longping Rd, Wenjiang District, Chengdu, Sichuan 611130, China.

Return shipping and costs

International return shipping for drones and UAV-related products can be extremely expensive and may require professional packaging, battery handling, customs declaration, export/import documents, insurance, and specialized carriers.

If the return is caused by AMOVLAB's confirmed error, such as an incorrect item shipped or a confirmed product defect covered by AMOVLAB's responsibility, AMOVLAB will work with the customer to determine a reasonable solution. This may include remote technical support, replacement parts, repair guidance, product replacement, partial refund, or an agreed return arrangement.

If AMOVLAB exceptionally approves a return for a customer-side reason, the customer is responsible for all return shipping costs, customs duties, taxes, clearance fees, insurance, packaging, and transport risks. The returned item must reach AMOVLAB safely, legally, and in acceptable condition before any refund can be considered.

Damaged, defective, or incorrect items

Please inspect your order immediately upon delivery. If the item is damaged in transit, defective, missing parts, or different from what you ordered, contact us as soon as possible at shudajun@amovlab.com with your order number, photos or videos of the issue, packaging photos, and a clear description of the problem.

AMOVLAB may request diagnostic information, photos, videos, logs, configuration details, or remote troubleshooting before determining whether a product is defective or eligible for repair, replacement, or refund.

Non-returnable items

The following items are not eligible for return unless AMOVLAB confirms a quality issue or shipping error: used or installed products, activated or configured electronics, customized or special-order products, software or digital products, batteries, consumables, opened spare parts, products damaged by misuse or incorrect installation, and products affected by unauthorized modification, repair, crash, water damage, impact, improper power supply, or incompatible third-party equipment.

Refunds

If a refund is approved, we will notify you after the issue or returned item has been inspected and confirmed. Approved refunds will be issued to the original payment method. Bank, card issuer, and payment provider processing times may vary. Shipping fees, customs duties, taxes, clearance fees, certification fees, export compliance costs, and other logistics or compliance costs are non-refundable unless AMOVLAB confirms otherwise in writing.

Contact before ordering or returning

For product selection, technical suitability, export timeline, cancellation, refund, repair, or shipping questions, please contact us before placing an order or taking return action: shudajun@amovlab.com.