After-sales Information

Domestic After-sales Terms (Mainland China)

The following warranty, replacement, and shipping terms apply only to customers in mainland China.

• These terms apply exclusively to products manufactured by AMOVLAB, including those sold through authorized distributors.

• The warranty period we provide is 12 months from the date of initial acceptance after delivery. We are responsible for repairing faults not caused by the user (consumables are not covered under warranty). For issues arising from software modifications during product use, we may provide ONLINE voice/video guidance depending on problem complexity.

• Repair requests require submission of purchase certificate, warranty card, or transaction records.

• Within seven days of purchase: For quality issues under normal use with intact appearance, present warranty card or purchase certificate at official AMOV sales channels/authorized distributors for free replacement of same model. Distributors must immediately notify AMOV upon receiving replacement products for record.

• For products with human-caused damage, modifications, disassembly, or beyond one-year warranty period: user bears round-trip shipping and repair costs. Fee structure: labor + parts.

• To ensure protection of rights and efficient service: Complete warranty card and obtain purchase certificate when buying AMOVLAB products.

International After-sales Service

Warranty and after-sales arrangements for customers outside mainland China differ because cross-border shipping, customs clearance, and import/export requirements may apply.

• Spare-parts planning for international orders: Before shipment, AMOVLAB evaluates wear-prone and vulnerable parts and may produce and include extra units as spares. We take particular care with aircraft-specific components because, unlike standard, widely available items such as propellers, they cannot be readily sourced or replaced. This advance planning helps anticipate most spare-parts needs before delivery.

• Replacement parts: If a part is damaged, AMOVLAB can provide certain replacement parts. The customer is responsible for shipping costs.

• Return-to-factory repair: If an aircraft must be returned to AMOVLAB, we can repair it and ship it back. However, cross-border returns are usually complicated by import/export customs clearance and related procedures. Therefore, we generally do not recommend return-to-factory repair for international customers.

• Remote support: We can provide remote guidance, including video support, or provide repair documentation.

• Visit the AMOVLAB official website for complete after-sales service terms.