隐私政策

Last updated: May 4, 2026

This Privacy Policy explains how AMOVLAB ("AMOVLAB", "we", "us", or "our") collects, uses, protects, and discloses personal information when you visit www.amovlab.top, place an order, request a quotation, submit a technical inquiry, or otherwise communicate with us (collectively, the "Services"). This Policy is written for our global B2B customers, research users, universities, system integrators, distributors, and other visitors who interact with AMOVLAB in connection with UAV, robotics, autonomous systems, payload, data link, and related technology products or services.

We take customer privacy and project confidentiality seriously. We use personal information and technical inquiry information only for legitimate business purposes such as operating the website, responding to your request, preparing quotations, fulfilling orders, providing technical support, improving our Services, protecting security, and meeting legal obligations. This Privacy Policy is not legal advice and may be updated as our business, technology, or legal requirements change.

Information We Collect

The personal information we collect depends on how you interact with AMOVLAB.

Information you provide directly

  • Contact information: name, company or institution, job title, email address, phone number, billing address, shipping address, and country or region.
  • Order and account information: products ordered, order history, checkout information, payment confirmation, shipping details, invoices, tax or customs information, warranty requests, returns, and after-sales support records.
  • Technical inquiry information: information you choose to submit about UAV, UGV, robotics, payload, onboard computer, data link, swarm, inspection, research, education, integration, or development projects, including application scenarios, performance requirements, payload requirements, communication link requirements, delivery requirements, procurement plans, project timelines, photos, drawings, test descriptions, and other materials you provide to help us evaluate or support your request.
  • Customer support information: messages, emails, forms, attachments, meeting notes, support tickets, and other communications with us.

Information collected automatically

When you use our website, we may automatically collect limited usage data such as IP address, device type, browser type, pages viewed, referring URLs, approximate location derived from network information, interaction data, shopping cart activity, and similar technical information. We collect this information through cookies, pixels, logs, and similar technologies as described below.

Information from service providers

We may receive information from service providers that help us operate our online store and provide Services, including Shopify, payment processors, shipping or logistics providers, email and customer support tools, fraud prevention providers, analytics providers, and other vendors that process information on our behalf.

How We Use Information

We use personal information and technical inquiry information for the following purposes:

  • To operate, maintain, and secure our website and online store.
  • To process orders, payments, shipping, customs clearance, invoices, returns, warranty claims, and after-sales service.
  • To respond to quotations, technical inquiries, product selection requests, integration questions, and support requests.
  • To evaluate whether AMOVLAB UAV, robotics, payload, data link, onboard computer, or related solutions may fit your project requirements.
  • To communicate with you about orders, products, services, safety notices, technical updates, and customer support.
  • To improve our website, product information, documentation, support process, and customer experience.
  • To prevent fraud, unauthorized access, misuse, illegal activity, or security incidents.
  • To comply with applicable laws, export controls, sanctions, tax, accounting, customs, dispute resolution, and other legal obligations.
  • To send marketing communications only where permitted by law or with your consent, and to allow you to unsubscribe from promotional communications.

Cookies and Similar Technologies

Our website uses cookies and similar technologies. Some cookies are necessary for the website to work, such as keeping the cart and checkout functional, maintaining security, remembering preferences, detecting fraud, and supporting basic store operation. Other cookies may help us understand how visitors use the website, improve page performance, evaluate product content, and provide a better experience.

Because our store is powered by Shopify, Shopify may set cookies that are necessary for storefront, checkout, payment, security, analytics, and customer account functions. You can learn more about Shopify cookies at https://www.shopify.com/legal/cookies.

AMOVLAB will not use cookies to abuse customer data. We do not sell your identity, order information, technical inquiries, project materials, drawings, photos, application scenarios, or procurement plans. We do not provide customer order content or technical inquiry content to unrelated third parties for their independent marketing. Where analytics cookies are used, we aim to use the information to understand website performance and improve our Services rather than to expose or exploit individual customer projects.

You can usually set your browser to block, delete, or reject cookies. Some website functions, including cart, checkout, account, localization, and security features, may not work properly if certain cookies are disabled.

Confidentiality for Orders and Technical Inquiries

AMOVLAB treats customer orders, technical inquiries, quotations, project requirements, engineering communications, product selection discussions, support records, and submitted project materials as confidential business information. This includes information related to UAV and robotics applications, laboratory construction, inspection projects, payload requirements, communication links, autonomy or swarm requirements, procurement plans, deployment sites, photos, drawings, and other materials you provide to us.

We use this information only to respond to your request, prepare quotations, recommend products or solutions, perform orders, provide technical support, arrange delivery, handle after-sales service, improve our internal service quality, and comply with legal obligations. We restrict access to personnel and service providers who need the information for these purposes.

We do not disclose customer order details, technical inquiry details, or project materials to unrelated third parties unless one of the following applies:

  • the disclosure is necessary to provide the Services, such as payment processing, Shopify store operation, shipping, customs clearance, email delivery, customer support, cloud hosting, fraud prevention, data security, or technical service support;
  • you authorize or request the disclosure;
  • the disclosure is required by applicable law, legal process, government request, export control, sanctions compliance, tax, customs, or dispute resolution requirements;
  • the disclosure is necessary to protect AMOVLAB, our customers, our Services, or others from fraud, security threats, illegal activity, or misuse.

Where we use service providers, we require them to process information only for the services they provide to us and to protect it with appropriate confidentiality and data protection obligations.

How We Share Information

We may share personal information only in limited and necessary circumstances:

  • Service providers: with vendors that help us operate the website and provide Services, including Shopify, payment processors, logistics providers, customs or shipping partners, email and customer support systems, cloud hosting providers, analytics providers, IT support, fraud prevention, and security providers.
  • Professional and legal purposes: with accountants, auditors, legal advisors, insurers, regulators, government authorities, courts, or other parties where reasonably necessary for compliance, enforcement, protection, or dispute resolution.
  • Business transfers: if we are involved in a merger, reorganization, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to appropriate confidentiality and legal requirements.
  • With your direction or consent: where you ask us to share information with a distributor, integrator, university team member, logistics contact, or other party you identify.

AMOVLAB does not sell personal information. AMOVLAB does not sell, rent, or trade customer order details, technical inquiries, project materials, or consultation records to third parties for their independent advertising or marketing.

Marketing Communications

If you subscribe to updates, request product information, or otherwise consent to marketing communications, we may send you information about AMOVLAB products, documentation, technical updates, events, or services. You may unsubscribe from promotional emails at any time by using the unsubscribe link in the email or by contacting us. Even if you opt out of promotional communications, we may still send non-promotional messages related to orders, quotations, technical support, safety, account administration, or legal notices.

Data Security and Retention

We use reasonable technical, organizational, and administrative measures designed to protect personal information and confidential customer information against unauthorized access, misuse, disclosure, alteration, or loss. However, no website, network, storage system, or transmission method can be guaranteed to be completely secure.

We retain personal information and customer inquiry records only for as long as reasonably necessary for the purposes described in this Policy, including order fulfillment, after-sales support, warranty, accounting, tax, customs, legal compliance, dispute resolution, security, and legitimate business recordkeeping. When information is no longer needed, we will delete, anonymize, or securely retain it according to applicable requirements and practical business needs.

International Data Transfers

AMOVLAB serves customers globally. Your information may be processed in China and in other countries or regions where our service providers, including Shopify and other vendors, operate. These countries may have data protection laws that differ from those in your location. Where required, we rely on appropriate legal bases, contractual protections, and safeguards for international transfers.

Your Rights and Choices

Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal information that we hold about you. You may also have the right to withdraw consent or opt out of certain marketing or targeted advertising activities where applicable.

To exercise privacy rights, please contact us using the contact details below. We may need to verify your identity before responding. We will not discriminate against you for exercising rights available under applicable privacy laws.

Third-Party Websites and Services

Our website may link to third-party websites, documentation platforms, open-source repositories, payment services, logistics providers, or social media platforms. We are not responsible for the privacy practices, security, or content of websites and services that we do not control. Please review the privacy policies of those third parties before providing information to them.

Children's Privacy

Our Services are intended for business, research, education, and technology customers and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete it where required.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Services, technology, or legal obligations. The updated version will be posted on this page with a revised "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or the confidentiality of your order or technical inquiry, please contact us:

AMOVLAB
No. 66 Dayu East Road, Deyuan Street, Pidu District, Chengdu, Sichuan, 610097, People's Republic of China
Email: shudajun@amovauto.com
Phone: +86 13032892050

For applicable data protection laws, AMOVLAB is the controller of personal information processed through the Services unless otherwise stated.